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Where is my office furniture?

June 25, 2010

The delivery dilemma.  Why can’t it be here on time.

I don’t want to make excuses, I just want to vent.  Office Furniture Outlet made the decision a long time ago not to use a third party delivery service like most of our competition does.  As a result we have much more quality control in getting our deliveries out on time and on the day promised.  We only have to bump a delivery once every month or so.  Our delivery team has been with us for years and we get many more complements than the occasional complaints.

Predicting the exact delivery time is not an exact science.  After 20 years I’m pretty good at it but like the weatherman and your stock broker I don’t always get it right.  If I was a stock broker my win to loss ratio would make you very rich.  Delivery times can be effected by the weather, traffic, mechanical problems, last minute changes from customers, unforeseen delivery obstacles at the previous delivery and tricky installs and also from human error (our fault).

My advice….If you need a specific time because you intend to stand around and wait for the arrival then (1) ask to be the first delivery of the day and (2) let your salesperson know.  We can always call you when we are 1/2 an hour away so that your time is not wasted.

Joe Desk


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